Last Updated: July 30, 2026

Return Policy

At Ihrezeit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy subject to the terms and conditions outlined below.

By placing an order with Ihrezeit, you agree to this Return Policy.

1. Return Eligibility

You may request a return within 7 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned with all original packaging, tags, manuals, protective films, accessories, and warranty cards.
  • Include the original purchase receipt or proof of purchase.
  • Not show any signs of wear, scratches, damage, resizing, or alteration.

Ihrezeit reserves the right to inspect all returned products before approving a refund.

2. Non-Returnable Items

The following products are not eligible for return:

  • Watches that have been worn or used.
  • Customized, engraved, or personalized products.
  • Gift cards or promotional vouchers.
  • Products damaged due to misuse, accidents, improper handling, or unauthorized repairs.
  • Clearance, final sale, or non-returnable promotional items (if specified at the time of purchase).

3. Return Request Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. If required, include clear photographs of the product and packaging.
  4. Once your request is approved, you will receive return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Unless the product is defective, damaged, or an incorrect item was delivered, customers are responsible for the cost of return shipping.

Customers are advised to use a trackable and insured shipping service. Ihrezeit is not responsible for returns lost or damaged during transit.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged,
  • Defective,
  • Incomplete, or
  • Incorrect,

please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photographs of the product
  • Photographs of the shipping package
  • A description of the issue

After verification, Ihrezeit will arrange a replacement, exchange, or full refund at no additional cost.

6. Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider or bank.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Exchanges

We only replace items if they are:

  • Defective,
  • Damaged during delivery, or
  • Incorrectly shipped.

If you require a different size, model, or color, we recommend placing a new order after your return has been approved.

8. Return Inspection

Every returned item undergoes a quality inspection.

Ihrezeit reserves the right to refuse returns if:

  • The product has been used.
  • Original packaging is missing.
  • Accessories or documentation are incomplete.
  • The product has been damaged after delivery.
  • The return request does not comply with this policy.

If a return is rejected, the product may be shipped back to the customer.

9. Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

10. Policy Updates

Ihrezeit reserves the right to modify or update this Return Policy at any time. Changes become effective immediately upon publication on this website.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details provided on the Ihrezeit website.